Privacy Policy
Last updated: October 2026 · Claim4u ("Your Housing Claims Partner")
At Claim4u, we take the confidentiality and privacy of tenants extremely seriously. This Privacy Policy outlines how we collect, store, and process your personal information when you use our website, contact us via phone (07473956657), or reach out via WhatsApp (07473956657).
1. Who We Are
Claim4u operates as a dedicated UK housing claims partner and marketing introducer connecting council and housing association tenants suffering from housing disrepair with SRA-regulated solicitor partners across the United Kingdom.
2. Personal Information We Collect
- Identity & Contact Details: Full name, email address, telephone contact number, and postal code.
- Tenancy Information: Details regarding your landlord (Council or Housing Association) and length of tenancy.
- Disrepair Evidence: Categories of damage (mould, leaks, structural cracks, infestations, boiler issues), written notes, and photos you choose to upload.
- Technical Communications: WhatsApp conversation logs and submission timestamps.
3. Lawful Basis for Processing (UK GDPR)
We process your personal data under the following legal bases:
- Consent: When you submit our 60-second eligibility form or initiate a chat on WhatsApp.
- Legitimate Interests: To review, qualify, and connect your claim with an independent regulated housing disrepair solicitor.
4. Confidentiality & Tenant Protection
We never disclose your details to your landlord without formal instruction from an appointed solicitor. Making a legitimate housing disrepair claim is legally protected in the UK under the Homes (Fitness for Human Habitation) Act 2018 and the Landlord and Tenant Act 1985. It is unlawful for a social landlord to evict you for making a valid claim.
5. Your Legal Rights
Under UK GDPR, you have the right to request access to your stored data, request correction of errors, or request immediate deletion of your records from our systems.
6. Contact Us
For any data inquiries, contact the Claim4u compliance team:
Telephone: 07473956657
WhatsApp: +44 7473 956657
Email: info@claim4u.co.uk